The staff surprised us with a birthday note and chocolates in our room, making my 50th celebration feel truly special. The exceptional service from Samantha in the restaurant was a highlight of our stay.

excellent walkable access to nearby parks and landmarks

we loved our stay, especially the relaxing indoor pool and the fantastic restaurant that made us feel right at home after a day of exploring the beautiful nature surrounding us, with easy access to Wilverley Plain and the New Forest Heritage Centre just a short drive away for delightful walks and sightseeing.

spacious family room with great amenities

The family room size was impressive, accommodating our needs well for one night. The pools offered refreshing options for both relaxation and fun.

The fold-out beds were not ideal for longer stays.

enjoy the peaceful luxury of balmer lawn, where we relished every moment with our kids swimming in the fantastic indoor pool

Beautiful family hotel with great amenities.

Great indoor and outdoor pools

Our stay was wonderful, especially the heated outdoor pool and the gorgeous breakfast buffet with plenty of hot options. The zip line for the kids was a hit! We would definitely come back!

The beautiful setting makes up for the minor letdowns like the outdated rooms and some service hiccups. Though the dining was outstanding with great food, the room could use an upgrade, especially given the price point. it was a memorable visit in the New Forest.

The room was comfortable and clean, but there was a long wait for dinner service.

Lovely cocktails and great location, but Wi-Fi was a bit slow at times.

A Memorable Family Getaway

Our week-long stay was fantastic! The fresh food at both restaurants impressed us, especially the beautiful presentation of the dishes. The outdoor pools were a hit with the kids. A tip for families, ask about quieter dining options if you prefer a calmer atmosphere.

The garden activities for kids and the cozy atmosphere made our stay enjoyable. Plus, we loved exploring nearby Lyndhurst & Burley!

Felt warm, no complaints whatsoever.

my stay in brockenhurst was lovely, but this visit exceeded all expectations. the breakfast had freshly made pastries and a delightful variety of teas. the staff were incredibly attentive and the setting was picturesque, making it a perfect spot for relaxation and exploration.

room lacked adequate air conditioning

I thoroughly enjoyed the elegant decor and comfortable furniture throughout the hotel, especially in the relaxed lounge areas which were easily accessible. The staff also ensured that my needs were promptly attended to, making my stay truly delightful.

Easier access to a working refrigerator would be appreciated.

The organic pulled pork at The Lounge was a culinary delight, easily one of the best dishes I've had in Brockenhurst. The outdoor pool is a fab spot to unwind, and the staff were super friendly and helpful throughout our stay.